Shipping & Delivery
Delivery cost
Free
Included on products bought online.
Typical lead time
3-4 weeks
Most canopy orders arrive in this window.
Large items
Planned
Bulky canopies may use specialist couriers.
Installation
Optional
Included only when selected or confirmed.
What to expect
Simple delivery, clearer updates.
Many of our canopies are large, specialist or made to order. Delivery can vary slightly by product type, production, courier availability and address, but we keep you informed before dispatch.
If you are working to a project date, checking access for a site, or ordering a larger door surround, contact us before checkout and we will advise on the best next step.
Before you order
- Check the current lead time for a specific canopy.
- Tell us about any restricted access.
- Ask whether installation is available for your product or location.
- Let us know if you have a deadline.
Delivery process
From order to doorstep
1
Order checked
We review the product, size, finish and delivery details after your order is placed.
2
Prepared for dispatch
Your canopy is allocated, produced or prepared depending on the range and option selected.
3
Delivery arranged
We update you when it is ready. For larger items, the courier may arrange a suitable day.
Large canopy deliveries
Door canopies and door surrounds can be large, heavy or awkward to handle. Please make sure there is suitable access and that someone is available to receive the order where required.
Tell us early about narrow lanes, height restrictions, limited parking, steps, flats, construction sites or gated entrances.
Delivery and installation
Some products may offer delivery-only and installation options. If you select installation, we will contact you to confirm the next steps.
If installation has not been selected or confirmed in writing, your order is handled as delivery only.
On arrival
Check your delivery
Please inspect your delivery as soon as it arrives. If you notice damage, missing parts or an incorrect item, contact us with your order number and clear photographs.
If something looks wrong
- Photograph the packaging before opening.
- Photograph the product and affected area.
- Send your order number and photos to us as soon as possible.
Quick answers
Shipping and delivery FAQs
Is delivery free?
Yes. Products purchased through our online store include free delivery.
How long does delivery take?
Most orders are delivered within 3-4 weeks. Specialist or made-to-order products can vary.
Will I get a delivery date?
We will update you when your order is ready. Larger items may be booked in by the courier.
Can I request a date?
If you have a deadline, contact us before placing your order so we can check the expected lead time.
What if access is restricted?
Tell us early about narrow roads, limited parking, flats, steps, gates or site delivery requirements.
Is installation included?
Only when selected as a product option or confirmed with us in writing. Otherwise, the order is delivery only.
Need help before checkout?
We can check delivery details before you order.
Useful if you are ordering for a project, arranging a site delivery or choosing a large canopy.